Privacy Policy
This policy explains how The Homeowners Club collects, uses, stores, and shares personal information when you use our website, tools, forms, member portal, and adviser booking flows.
Last updated: 20 April 2026
The Homeowners Club is committed to handling personal information in accordance with the New Zealand Privacy Act 2020. This includes the notification requirements for direct collection under IPP 3 and indirect collection under IPP 3A.
1. Who we are
The Homeowners Club, also referred to in this policy as HOC, we, us, or our, provides educational content, tools, membership services, and access to adviser support for homeowners in New Zealand.
2. What personal information we collect
- identity and contact details such as name, email address, phone number, and region
- account and member portal information, including login details and profile preferences
- homeownership and mortgage-related information you choose to provide through forms, calculators, enquiries, or planning tools
- booking and appointment details when you request adviser support
- communications you send us through website forms, email, or member features
- technical and website usage information such as browser, device, referral source, and analytics events
- information about another person where it is submitted as part of a shared enquiry, referral, or support request
3. How we collect information
We collect personal information directly from you when you register, contact us, use member tools, update your profile, or book an adviser consultation.
In some cases, we may also receive information about you indirectly through a partner, spouse, co-owner, referrer, adviser, or scheduling provider. Where required by law, we will take reasonable steps to notify you about that collection unless an exception applies.
4. Why we collect personal information
- to respond to enquiries and provide requested support
- to create and manage your member account and portal access
- to help you with refinancing, mortgage restructuring, home equity, renovation planning, and related homeowner goals
- to arrange consultations and follow-up communications
- to improve our website, services, and member experience
- to meet legal and compliance obligations
5. Who we may share information with
We may share personal information with staff, contractors, advisers, and service providers who help us operate the website, forms, scheduling, communications, hosting, analytics, and member portal. We may also share information where required or authorised by law.
6. Website forms and adviser bookings
If you use our contact forms or book an adviser consultation, we collect the information you provide so we can respond, arrange the booking, and follow up on your request. Booking information may be processed through our scheduling provider.
7. Cookies, analytics, and tracking
We may use cookies and analytics tools to understand website usage, improve performance, and support reporting on engagement and conversions.
8. Your rights
You may request access to personal information we hold about you and ask us to correct it if it is wrong or incomplete.
To do that, contact dustin@thefirsthomebuyersclub.co.nz.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.